 |
Information |
 |
| |
Products: 784
Categories: 405
Hits: 4,355,784
Prices: Dollars
| |
 |
|
 |
 |
|
 |
|
|
Customer Service |
|
| |
Why should I buy from CBdecals.com?
How about a Satisfaction Guarantee?
How much product do we stock?
What about Shipping Policy and Shipping Damage?
What about Technical Support?
Why should I buy from CBdecals.com?
Full time product development and customer satisfaction. CBdecals.com is a concerned effort to preserve the heritage of vintage motorcycles. We spend hundreds of hours and thousands of dollars each year in product research, design, development and upgrades. We manufacture our product in house and have full control over production and quality concerns. We use several top quality brand name suppliers including 3M to bring you the widest rage of color & materials. We have been developing decals specifically for bikes for over 17 years and have over 25 years experience in design. Sure, you can shop around and save a few dollars with someone else... But why take that chance with a third party or middle man who may be out sourcing designs to a print house or some of the many OEM Dealer's out there trying out print systems only to find it quite difficult. Also, we cannot stress enough the risk you may take with the 100s of products selling on eBay from various sellers. It is hit or miss. We do not have issue with the service eBay provides, as eBay is a good source for hard to find rare items. And we may even list some of our product on eBay from time to time for promotion. The fact remains, there are many low quality products sold on eBay, and buyers are at risk sometimes without support. We sell a superior printed quality product at a good value and we stand behind our product with excellent service. When refinishing your ride, our decals will play a very important roll in what can be a very expensive paint job. Why take a chance with your expensive paint and bodywork.
Our customers at times play an important roll in product development, with customer satisfaction very high, and because of this we can offer full Customer Support. We are in business for a purpose and our service is here for you. Your support is appreciated and because of you we are able to continue our service and offer our products.
How about a Satisfaction Guarantee?
Quite simple... You can preview the product, but there are rules we need to impose due to abuse. We know you have done your research and you know what model you have and what the product should look like before you make a purchase. We like to trust our customers. Lets face it... We are not selling toasters and we are not Wal-Mart, so there are limits. Our product has a technical aspect and in the wrong hands there can be issues. We have been in business long enough to know what kind of mistakes can happen. Once the product has been used it is no longer returnable. Due to this we take the stand that all sales are final, other than this condition. You can purchase and take delivery of our product and view it to see if it meets your satisfaction. If it does not, you can return it for a refund. Item must arrive back clean, no dirt or grease, no damage and in its original packaging. You must contact us about the return within 2 days of delivery, which gives you enough time to view the product and decide. You are responsible for costs to ship the item back to us.
A restocking fee may apply, and custom orders will not apply unless we have made an error. Contact us at to state your concern or issue and request a return. This offer is available to everyone.
How much product do we stock?
Again as stated above. We are not Wal-Mart but if we were, even they run out of stock on products at times. So what are we? We are a small niche graphics company and we manufacture constantly to fill your orders, at times we do get extras for stocking but not too often. Over the years we have been able to expand our product offerings greatly, but this poses some problems. We may be asked to mfg. at any given time, from literally 1000s of items and 100s of different models. If only there was a crystal ball we could look into... (oh ya that's a fairy tale). Anyway, we have no way of knowing what will sell from day to day or from hour to hour. We have no idea what older project you are working on or which bike had a mishap or who is painting your bike or what that schedule is etc. We have tried to stock many popular models, but even popularity can change from year to year or season to season. While some products we offer won't sell for years. Other times, our suppliers short us materials we like to use. Put it this way. If we tried to print every item we have listed available it would take over 5 years, a never ending job and 70% would sit and not sell during that period of time. This crazy idea would also hold us back from mfg. the orders you are placing now.
So, what does all this mean?
Orders will ship right away if the product is in stock but most orders are and you should expect will be custom made on demand. We may be required to mfg. your decals within hours or days of your order being placed. We are very good at this and it ensures you get fresh product that has not been sitting on the shelf for years. So plan your project accordingly. Don't blame us for your rushed timing. For E.G. If you order on a Friday night before a weekend or holiday, then proceed to email us on our first day back to work, asking why it hasn't shipped yet. You are wasting our time when we could be working on your order. I know that sounds like a joke, but you would be amazed how often this happens. As if we never stop working to be with our own families. Bottom line, we are not responsible for making sure you get to a special event on time. There are too many variables including material shortages, or poor mail carriers to throw off any good plan. We are proud and honored to be able to offer these types of products and wish to enjoy our line of work for as long as we are able. It's is not life or death, we aren't shipping donor organs, they are simply decals.
What about Shipping Policy and Shipping Damage?
Although we are based in North America, we have shipped to countries all over the world. Here is a partial list... Every US State and Canada also Puerto Rico, Brazil, Argentina, Japan, Australia, New Zealand, Mexico, Switzerland, Iceland, Sweden, Norway, Denmark, Belgium, France, Portugal, The Netherlands, Italy, Spain, Greece, Germany, Austria, Ireland, Scotland, England and Finland.
A hello goes out to all our good customers. Check if your country is listed during a shopping cart session check out.
We quote a good value flat rate shipping fee within our website shopping cart system, No matter where you live.
Shipping rates and service depends on item ordered.
Our flat rates allow us to ship via Priority Mail, Fed-Ex or UPS ground insured with full tracking within North America, or with other Express options when required.
(full kit purchase required) If you live outside of North America the service changes to International Air mail with a minor added cost. International Air Mail can take as much as 3 weeks or more depending on your location. Many European and South American countries do not have enough Import Customs Officials at work. During busy shipping times of the year or when officials take summer holidays or if your country has a recent or ongoing postal strike or related work dispute slowdown or stoppage, you will need to expect delays. Sometimes 4 to 6 weeks for items to arrive. If you wish for faster "Air Mail" or "Courier" service no matter where you live you must request via email. We will inform you of other options and cost.
Shipping products locally and around the world is a great system and items are never lost but the system is not perfect. In some rare cases damage may occur.
We must be informed immediately if you suspect shipping damage or feel there is an issue with your order.
Please do not wait to contact us about shipping damage. We cannot help you if you do not report shipping damage immediately. Open your package and view contents and review your order. Report an issue to us within 10 days of receipt of your package. All packages are automatically insured as soon as they are shipped. In other words do not leave items in a box unopened and call us a year later and tell us there is a problem. Insurance has a short time line and expire date.
Lost packages:
We really do believe our customers are fine individuals and 99.97% of you are very cool.
Unfortunately, due to a very few unpleasant consumers over the last couple years of business. (maybe it's something in the water?)
We must inform all consumers exactly how the process works. This is our published policy.
Again items are never lost! It is extremely rare. Almost 100% of the time it is an address error issue. Our web site records your address the way you type it during your order process. The first thing you should check if you suspect a lost package is your address. Login to your profile and check your address and confirm it with your postal authorities.
Please take the time to give us your correct address to avoid this issue. We are not responsible for issues due to an address that is not provided correctly.
It is our responsibility to ship items and keep you informed of your order. We do our job and ship your orders exactly when we say we did.
It is very important that you use a correct working email for us to keep you informed about your order. We are not responsible for customers blocking our email notices.
If you still suspect a lost package, please be positive and clear about your claim. Contact us only after the appropriate amount of wait time depending on your location and shipping service used. You will then be required to follow the policies and time lines of the shipping service providers. In some cases a wait time of 60 to 90 days is required before we receive a ruling for a lost package. In most cases the package was never lost and is found due to various reasons.
If you are still in need of this product and cannot wait. You will be required to order again and pay again.
A refund for your initial order is given once the ruling on your claim is finalized.
These are the risks of mail order that consumers tend to forget about. We do our part to provide a quality product and service. Once we have shipped, both you the consumer and us the producer, have entered into an agreement with the shipping company.
At this time, the shipping companies and many times customs officials are in full control of your package until it is delivered.
Both (the consumer and producer) are required to follow the shipping companies polices.
We do appreciate your business and truly understand how frustrating a suspected lost package may become. Please, do not blame us for doing our best work to help you. Repeated claims to us that we are responsible for your frustration will have no bearing on the final outcome of the shipping companies decision or ruling.
Repeated Email questions asking us where your package is located may go ignored. If you have taken the time to read the above information... You will understand. Once we state we have shipped... Your order is in the hands of the various carriers. It is as simple as that. We have no control over governmental customs departments. If they are secretly holding your package for extra processing, or taxes, or added duty fees. We are both at their mercy for as long as it takes to clear. Their rules. Not ours.
What about Technical Support?
We offer full time Technical Support for all our products. That doesn't mean we'll fly over to you and watch over your project.
Generally our product is very simple to work with, and there are a set of procedures you need to follow for best results.
See Application Tips to understand the product and aspects of the task at hand.
But there can be technical challenges at times and we've seen strange happenings over the years. If you feel you are having difficulty or feel there is a defect in the product please contact us. You can reach us anytime via email to ask questions about your concerns or issues here . We will get back to you as soon as possible. Please do not jump to conclusions as there may be a simple solution to your concern. We believe Technical Support to be one of the most important customer services we can offer. We are the manufacture and we know the products inside and out, and is one of the main reasons to buy CBdecals.com products. Your feedback is important to us. Once we can identify a problem we move quickly to make your project a positive experience. We won't leave you hanging.
| |
|
|
|
|
|
|
|